James Lee

David Souza

Cloud Manager @ Oracle

About Me

Cloud Manager & Senior Principal Consultant working at Oracle with over 14 years of experience in IT market providing high quality solutions for large companies in North & Latin America.

With 20+ years of IT technical and business background delivering (developing, integrating, implementing and configuring) B/OSS products like OFSC (formerly known as ETAdirect), Sigma’s SMP, Arris Workassure™ and in-house solutions like CRM, Billing (and others) for Telecommunication companies;

6+ years delivering (developing, integrating, implementing and configuring) in-house solutions for banks and government.

Latest Projects

Field Service Solutions

With Oracle Field Service Cloud

ETAdirect
New

Where's my tech? Oracle Field Service Cloud (formerly known as ETAdirect by TOA Technologies) is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while evolving your field service organization. In another words, OFSC is engineered to properly answer this question and to do not leave the customer at home without knowing where is the technician that will solve his problem.

This foundational technology empowers users with accuracy, context, and intelligence through seven powerful modules.

As Senior Consultant at Oracle and with ETAdirect Gold Certification, I've been working with customers along Latin America and United States regions delivering and supporting first class Field Service solutions monstly for [large] TELCO companies.

OFSC, TOA, ETAdirect... It's about time.

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Other Projects

Volunteer Career Coach @ Joule Project

Helped "Joulers" to improve the content of their resumé in order to cause a better impact to anyone who receive their resumés by highlighting each one's strengths.

Find out more

Work Experience

Cloud Manager, Senior Principal Consultant - Oracle (2012 - Present)

Manage, support and implement Workforce Management SaaS/cloud solutions for the largest TELCO & Utilities players in USA & Latin America, integrating with customer’s legacy systems

Technical Account Manager - Sigma Systems Canada Inc. (2012 - 2012)

Managed, supported and delivered Sigma’s OSS provisioning solution, also deployed and supported Arris Workassure™ field service solution for the largest cable company of Brazil and work on partnership operation in Caribbean and Latin America region.

Program & Project Manager - HP (2011 - 2012)

Managed B/OSS TELCO projects and support teams for Claro TV (an America Móvil company) ensuring delivery on time and budget.

Business Analyst - NET (2009 - 2011)

Managed business and system requirements in order to led NET (the largest cable company in Latin America) to a new generation of cable services by bringing into the company latest market solutions.

Systems Analyst - Indra Company (2008 - 2009)

Developed and led production support tax collection solutions for government of Paraíba State in Brazil.

Founder - Agência VIP (2006 - 2008)

Worked on company startup to provide systems development & support, digital media publishing, SEO and networking services.

Systems Analyst - Indra Company (2002 - 2006)

Developed financial systems and worked on product support for the largest bank in Brazil to integrate with Brazilian Central Bank (Brazilian FED) and other financial institutions.

My GitHub